Keitek

Services

How can I help you?

Epicor ERP Customization

I specialize in tailoring Epicor ERP to your unique business needs through advanced customizations. Whether it's automating complex workflows with Business Process Management (BPM), enhancing user experience with custom GUI solutions, or providing valuable insights with detailed BAQ, dashboard, and report creation, I deliver impactful solutions that drive efficiency. Additionally, I offer expertise in defining Report Data Definitions that ensure you have accurate and actionable data at your fingertips.

Business Process Consulting

With ~10 years of experience in manufacturing, finance, retail, and other industries - I'm confident I can streamline processes, solve business problems, and deliver value.

Automation

Everyone loves a quick win. Unlock efficiency with tailored automation solutions that enhance productivity and streamline operations, ensuring your business runs smoothly.

Web Design

From custom web apps to e-commerce platforms like Etsy and DoorDash to basic websites, I can build anything you need. My designs are responsive, visually appealing, and optimized for performance.

Photography & Drone Videography

Capture high-quality visuals with professional photography and aerial drone videography, perfect for marketing, real estate, and more.

Managed Support

Receive reliable, ongoing IT support tailored to your business needs, with flexible month-by-month or long-term service plans to ensure uninterrupted operations.

Online Presence Management

Help your business thrive by setting up and optimizing your Google Business page, DoorDash, and other essential online platforms to increase your visibility and reach.

E-Commerce

Build robust and scalable web stores that cater to your business needs, providing seamless shopping experiences and driving online sales.

John Keiser

Information Technology, Marketing & ERP

John Keiser

IT, Marketing & ERP Specialist

Solutions and service-oriented IT, Marketing & ERP Specialist with extensive experience in leading complex IT environments through strategic and operational leadership. Known for driving business and IT objectives by taking a proactive, hands-on approach to program management and assembling high-performing cross-functional teams to deliver results. Proven track record in scaling IT infrastructure across various industries, implementing standards in network and cybersecurity, disaster recovery, server and client patching, desktop deployment, and security awareness training. Adept at managing ERP and CRM implementations in agile business environments while maintaining compliance with regulatory standards. Expertise in key manufacturing processes, including quote-to-cash and procure-to-pay workflows. A self-motivated analytical leader who thrives in team settings, capable of communicating team status upward and identifying where the next biggest impact lies downward, ensuring operational excellence and strategic alignment.

Work Experience

TeccWeb | Remote

Epicor Consultant

(October 2023 – May 2024)
- Served as both an Epicor consultant through various partner channels, direct customers, and Epicor professional services. Provided IT services and support to TeccWeb internally. Major accomplishment was implementation of ConnectWise.
- Implementation of ConnectWise PSA/Manage to replace disparate project management documentation and ticketing systems such as Harvest, ZenDesk, Maximizer, etc.
- Supported various clients in ERP system deployments, enhancements, and best practice discussions.
- Ensured compliance with various company and industry standards including ITAR, ISO, HIPAA, and more.
Battle Motors | New Philadelphia, Ohio

Production Systems Technical Coordinator

(July 2021 – October 2023)
- Served in a dual role during the startup phase of Battle Motors and their acquisition of Crane Carrier Company. Focus split ~50/50 between Information Technology and implementation of Epicor ERP. Managed data migration from previous ERP to Epicor. Instrumental in physical expansion from 125,000 sq ft to 325,000 sq ft from both an IT and ERP perspective.
- Implemented in-house IT dept including ConnectWise helpdesk SOPs including onboarding/offboarding, hardware standardizations, disaster recovery, etc.
- Implementation of Standard Work Instructions (SWI) platform, Dozuki.
- Implementation of Epicor ERP, including data migration and mapping processes, and SOPs.
- Implementation of Docstar IDC/ECM for AP workflows.
- ECM for various document storage and tracking.
- Extensive Bartender label creation, generation, and integration with Epicor.
- Physical network expansion with deployments of additional IDFs, including 325,000 sq ft Meraki wifi solution.
- Onboarding / Offboarding of over 250 additional employees due to expansion: onsite & remote.
- Maintain, troubleshoot, and expand functionality of existing SolidWorks PDM installation including consistent delivery of drawings to the factory floor.
- Creation of various VPNs and replication of SolidWorks PDM vaults for outsourced engineering: global & remote.
- Expansion of network and Epicor ERP systems to additional warehouse locations.
- Integration of various APIs including PLCs and custom Vehicle Configurator to Epicor.
- Automations and light development to increase efficiency of standard processes and ease of multiple various software transitions.
- Interim Salesforce Administrator before transitioning to HubSpot.
- Troubleshooting of various automotive-specific software including: Cummins Insite, Bendix, ICOM, New Eagle - Raptor.
- Heavily involved in production and quality meetings, helping to leverage technology to drive business initiatives.
- Maintain 95%+ uptime of manufacturing-critical software and systems.
Self Employed

Group of freelance marketing and digital media specialists

(October 2018 – March 2021)
- Focus was on accounting, digital asset management, and social media management.
TDC Companies | Maumee, Ohio

Information Technology Specialist

(November 2016 – March 2019)
- Managed an IT Department for a separated group of finance and Insurance companies totaling ~150 employees. Managed Helpdesk, Active Directory, On-premise servers and switching, Hardware and Software inventory, and numerous migrations over 3 years. Transitioned company to outsourced IT/MSP before I left.
- 40,000 sq. ft. Aerohive Campus Wifi Solution.
- Managed migration from Citrix platform to more typical O365 solution.
- Migration from on-site VSphere servers to cloud.
- Implementation of hybrid on-premise & Azure-based Active Directory.
- New 28,000 sq. ft. building addition including:
  - Redundant 10 gigabit fiber networking configuration of core & access switching.
  - Redundant Firewall configuration.
  - Migration of 150+ employees to O365 from a variety of platforms.
  - New endpoint rollout for 150+ employees.
  - Migration from PRI to SIP VOIP solution (Mitel).
- Managing & Implementing Helpdesk (ConnectWise).
- Managed migration from various CRM solutions to Salesforce.
- Vendor management.
- Large-scale outsourcing.
Simple Computer Repair | Maumee, Ohio

IT Specialist

(January 2016 – October 2016)
- Technician at Simple Computer Repair handling laptop, desktop, smartphone, and tablet repairs as well as a wide variety of other devices. Provided technical support to a variety of businesses in the area, repairing computers, solving networking issues, data recovery, and network-wide virus protection.
Swanton Local School District | Swanton, Ohio

IT Specialist

(June 2016 - August 2016)
- Summer IT assistant at Swanton Department of Education handling camera installation, running network cable, as well as handling mild network issues, setting up computers and refurbishing them for sale.